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COVID-19 Safety Standards

In our ever-changing world of dealing with the coronavirus, we are updating our protocols which allow us to continue providing the best care possible to your pets. While these may seem severe, we are trying to protect our staff as best possible and keep you, the client, as safe as possible.

The following is critical information:

  • If you can call us (508-584-1600) prior to heading here that would be best.

  • We are not allowing anyone other than employees into our building. All exterior doors are locked. 

  • Upon arrival, please pull into one of our numbered parking spots. Please make note of the space number. Please remain in your vehicle and call our front desk at (508) 584-1600, select 2. Our front desk will ask for your parking space number and further instructions will be provided.

  • If you are here to pick-up medications, food or your pet who has been dropped off or hospitalized, we ask that you pull into one of the parking spaces at the front of the building, remain in your vehicle and call the front desk (508-584-1600).

  • Once you speak with the front desk further instructions will be provided.

We appreciate your continued support and patience during these historical times.


Veterinary emergency practices are becoming overwhelmed

There is an unprecedented nationwide phenomenon that has been occurring since the COVID-19 pandemic affected our lifestyles. This is the fact that all around the country, veterinary emergency practices are becoming overwhelmed by the caseload presenting to these facilities. This is happening to most, if not all, practices across New England and surrounding states. This is a multifactorial event that is negatively impacting practices and their teams, including New England Animal Medical Center. Due to these unprecedented events, we have established operating procedures to alleviate the burden of extraordinarily long wait times caused by these events. At times, we may deem the Emergency Service temporarily closed until the caseload inside the hospital is properly attended to and patient beds become available.

Therefore, we ask you our beloved community, to call ahead before presenting to the clinic. We will provide an updated status and guide you in the right direction.

Thank you for your understanding.


Alberto L. Fernandez, DVM, DACVECC, Medical Director